Order Cancellations

If you need to cancel your order, please contact us as soon as possible by replying to your order confirmation email or reaching out to help@dexorganizer.com.

Orders can only be canceled before they ship, so the sooner you get in touch, the better. Be sure to include your order number in your message so we can assist you quickly.

If your order has already shipped, it is no longer eligible for cancellation, but you may still be able to return it. See below for our return policy.

Returning a New Condition DEX

DEX customers may request a return of their DEX in new condition (adhesive backing still on) within 14 days of the delivery date, as shown in the carrier’s tracking information.

• Adhesive backing not removed - cannot be partially pealed in any way
• Shows no non-manufactured defects - i.e. cutting or damaging of the DEX, notching out the DEX in any way to fit to your boat, etc.

All returns must be approved by DEX before being shipped back. To initiate a return, please complete the form below. DEX will review your request within three business days.

Once approved, you will receive a prepaid return shipping label via email. We recommend saving and using the original outer box for your return, if undamaged.

Upon receipt, DEX will evaluate the product to ensure it is in unused, new condition with adhesive backing still intact. If the return is accepted, a refund will be issued for the purchase price minus all shipping costs, including:

• The original outbound shipping
• The cost of return shipping
  

If the item was purchased using Sezzle or Afterpay, a 5% processing fee will also be deducted from the refund amount.

DEX may refuse a return if the item is not in new condition or has been altered or attempted to be installed by the customer. In such cases, the item will be returned to you, and you will be notified via email with a new tracking number.

If you prefer to receive store credit or exchange your DEX for a different size instead of a refund:

• There will be no Sezzle or Afterpay deduction.
• No restocking fee will apply.

Returning a Defective Item

If your product is defective, contact DEX immediately and do not attempt to repair or install it. Defective items must follow the same return process and use the same form as new condition items. If any evidence of tampering, modification, or disassembly is found, the return may not be accepted.

However, for approved defective returns:

• Return shipping is covered by DEX.
• No restocking fees or Sezzle/Afterpay deductions apply